Shipping policy

SHIPPING POLICY – LOR DIRECT

OVERVIEW

At LOR Direct, we strive to process and ship your orders as quickly and efficiently as possible. This Shipping Policy outlines how orders are processed, fulfilled, and delivered when you purchase through our website.

By placing an order with LOR Direct, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING TIME

All orders are processed within 1–3 business days, excluding weekends and holidays.

Processing time includes order verification, payment authorization, quality checks, and packaging.

If we experience a high volume of orders, processing may be delayed. In the event of a significant delay, we will notify you via the email provided at checkout.

SHIPPING METHODS & DELIVERY TIME

We offer standard shipping options through major carriers such as UPS, and FedEx (depending on location and order type).

Estimated delivery times after shipment:

Standard Shipping (U.S.): 3–7 business days
Expedited Shipping (if available): 2–3 business days
Carrier delays: Not included in estimates

Delivery timelines are estimates only and are not guaranteed.

AT-HOME TESTING KITS

Certain LOR Direct products include at-home specimen collection kits intended for laboratory processing.

For these items:

Kits are shipped with protective packaging to maintain integrity during transit
Instructions must be followed carefully for proper specimen return
Return shipping materials (if included) must be used as directed
Customers are responsible for ensuring timely return shipment of specimens

We are not responsible for delays or compromised specimens due to improper handling, incorrect storage, or delayed return by the customer.

SHIPPING RATES

Shipping costs are calculated at checkout and vary based on:

Order weight and size
Delivery destination
Selected shipping method

Occasionally, we may offer promotional free shipping offers, which will be clearly displayed at checkout or in promotional materials.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking updates are managed directly by the carrier and may take up to 24–48 hours to become active.

INCORRECT SHIPPING INFORMATION

It is the customer’s responsibility to ensure that all shipping information is accurate at checkout.

LOR Direct is not responsible for:

Delays caused by incorrect or incomplete addresses
Orders delivered to incorrect addresses provided by the customer
Additional shipping fees required to reship returned packages

If an order is returned due to an incorrect address, the customer may be responsible for reshipping costs.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been marked as delivered by the carrier, LOR Direct is not responsible for lost or stolen packages.

If your tracking information shows delivered but you have not received your package, please:

Check with household members or neighbors
Contact the shipping carrier directly
Wait 24–48 hours, as packages are sometimes marked delivered early

If the issue is not resolved, please contact us at direct@lordiagnostics.com and we will assist where possible.

INCLEMENT WEATHER & CARRIER DELAYS

LOR Direct is not responsible for shipping delays caused by:

Weather events
Natural disasters
Carrier disruptions
Customs or regulatory inspections
High seasonal demand periods

Delivery estimates may be impacted during such events.

INTERNATIONAL SHIPPING

At this time, LOR Direct primarily ships within the United States. If international shipping is offered in the future, additional customs fees, duties, and import taxes may apply and are the responsibility of the customer.