Terms of service
TERMS OF SERVICE – LOR DIRECT
OVERVIEW
Welcome to LOR Direct! The terms "we", "us" and "our" refer to LOR Direct. LOR Direct operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). LOR Direct is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors, packaging, or product appearance may differ from how they appear on your screen due to device settings, display variations, and other factors outside our control.
We do not guarantee that any product or service will meet your expectations or be identical to images or descriptions provided online.
All product descriptions, specifications, pricing, and availability are subject to change at any time without notice at our sole discretion.
We reserve the right to discontinue any product at any time and to limit quantities offered per person, household, order, or jurisdiction.
Certain products offered by LOR Direct may include at-home specimen collection kits intended for consumer use and/or clinical laboratory processing. These products are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated and authorized. Any interpretation of results should be performed in consultation with a qualified healthcare provider.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. LOR Direct reserves the right to accept, decline, or cancel any order at any time for any reason, including but not limited to product availability, errors in product or pricing information, or suspicion of fraud or unauthorized activity.
Your order is not considered accepted until LOR Direct confirms acceptance and payment has been successfully processed.
We may contact you if we need additional information to complete your order.
We reserve the right to limit or prohibit orders that appear to be placed by resellers, distributors, or unauthorized commercial buyers.
All purchases are subject to our Refund Policy [LINK].
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice.
The price applicable to your order will be the price displayed at checkout at the time the order is placed.
Unless otherwise stated, prices do not include applicable taxes, shipping fees, handling charges, customs duties, or import fees.
We may offer promotions or discounts from time to time. Such promotions may be subject to additional terms and conditions. In the event of conflict, the promotional terms will govern.
You agree to provide current, complete, and accurate billing and account information for all purchases.
You represent and warrant that:
(i) you are authorized to use the payment method provided;
(ii) all payment information is accurate;
(iii) charges will be honored by your financial institution; and
(iv) you are responsible for all charges incurred under your account.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
SECTION 5 - SHIPPING AND DELIVERY
All shipping and delivery timelines provided are estimates only and are not guaranteed.
LOR Direct is not responsible for delays caused by carriers, weather events, customs processing, or other circumstances outside our control.
Once an order is transferred to a shipping carrier, risk of loss and title passes to you.
We are not responsible for lost, stolen, delayed, or misdelivered packages once marked as delivered by the carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content included in the Services—including text, graphics, logos, images, product designs, branding, videos, and software—is owned by or licensed to LOR Direct and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission from LOR Direct.
All trademarks, service marks, trade names, and logos displayed on the Services are the property of LOR Direct or their respective owners.
Unauthorized use of any intellectual property may result in legal action.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or integrations over which we have no control.
These tools are provided "as is" and "as available" without warranties of any kind.
We are not responsible for any harm or issues arising from your use of third-party tools.
Your use of such tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our Services may include links to third-party websites or services.
We are not responsible for examining or evaluating third-party content and assume no liability for any third-party materials or websites.
You access third-party websites at your own risk and should review their policies before engaging in any transactions.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
LOR Direct is powered by Shopify.
However, all transactions are conducted directly between you and LOR Direct.
Shopify is not responsible for any aspect of the transactions, including product claims, damages, or disputes.
You agree to release Shopify and its affiliates from any liability arising from your use of the Services.
SECTION 10 - PRIVACY POLICY
Your use of the Services is subject to our Privacy Policy.
Because our Services are hosted by Shopify, certain data may be collected and processed by Shopify to provide and improve the Services.
By using our Services, you acknowledge that your information may be transferred and processed in jurisdictions outside your location.
SECTION 11 - FEEDBACK
If you submit feedback, reviews, suggestions, or other content ("Feedback"), you grant LOR Direct a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, and distribute such Feedback for any purpose.
You confirm that you own or have rights to any Feedback you submit and that it does not infringe any third-party rights.
We reserve the right to remove any Feedback that we deem inappropriate, unlawful, or harmful.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors or omissions in product listings, pricing, or descriptions at any time without prior notice, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You agree not to use the Services for any unlawful purpose or in violation of any laws or regulations.
Prohibited activities include but are not limited to:
- unauthorized access or interference with systems
- fraudulent or misleading activity
- distribution of malware or harmful code
- scraping or data extraction
- impersonation or identity misrepresentation
- harassment or abuse of others
We reserve the right to terminate access for violations.
SECTION 14 - TERMINATION
We may suspend or terminate your access to the Services at any time without notice.
Upon termination, your obligations under these Terms will continue, including payment obligations, intellectual property restrictions, and liability limitations.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products are provided "as is" and "as available" without warranties of any kind.
We do not guarantee uninterrupted, error-free, or secure access to the Services.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, LOR Direct shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless LOR Direct and its affiliates from any claims arising from your use of the Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and LOR Direct regarding use of the Services.
SECTION 20 - ASSIGNMENT
You may not transfer your rights under these Terms without our consent. We may assign our rights at any time.
SECTION 21 - GOVERNING LAW
These Terms shall be governed by the laws of the state in which LOR Direct is headquartered.
SECTION 22 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 23 - CONTACT INFORMATION
Questions regarding these Terms may be directed to:
LOR Direct
Email: direct@lordiagnostics.com